KidsWatch is commited to helping you protect and provide a safe Internet experience for your children. Please use the most convenient service here for you or visit our Contact Us page.

Technical Support
At KidsWatch, we strive to provide families the essentials in controlling, managing and protecting their children while on the computer and the Internet.

Live technical support is provided 9AM to 9PM Monday through Saturday. Email support is available 24 hours a day and a response is typically provided within 12 hours.

Please click on a link on your right to find out more about our products; answers to frequently asked questions, or links to additional support services. For faster service, you can always access the KidsWatch User Guide from your KidsWatch CD-ROM or the links on right side of this page.

Download Center
For different versions of KidsWatch? click here

Frequently Asked Questions
For KidsWatch FAQs? click here

Download The KidsWatch Remote Access Client
Version 5 & 6 Remote Access Client click here
Version 6.5 Remote Access Client click here

Version 7.0 or greater Remote Access Client click here

Download The KidsWatch User Guide
To download the KidsWatch User Guide click on the link that is associated with your product purchase.

     KidsWatch Web Filtering Edition User Guide V6.0+
     KidsWatch Web Filtering Edition User Guide V5.0
     KidsWatch Web Filtering Edition User Guide V4.2
     KidsWatch Standard Edition User Guide V4.2

System Requirements
PC Computer with Windows® XP/Vista/7, 32 MB of RAM, 25 MB on hard drive, 133 MHz or faster processor. Support for 32-bit and 64-bit computers and Windows operating systems.

"I've evaluated 3 other programs and yours
is by far the best!"

-John Tappero, CA

Communications Test Failure

The first time you start KidsWatch a communications test is performed.  If this test fails it indicates that your Internet security/firewall software is not allowing our web filter to access the internet.

This is resolved by adding a rule/exception to your firewall  which typically takes about one minute.

KidsWatch has tested compatibility with many of the most popular Internet Security Software Packages and our findings are listed below.


Norton Internet Security 2011
No Compatibility Issues
McAfee Internet Security
No Compatibility Issues

No Compatibility Issues

No Compatibility Issues
Microsoft Security Essentials
No Compatibility Issues
F-Secure Internet Security
Kaspersky Internet Security
No Compatibility Issues
Panda Internet Security
Under Investigation
Trend Micro Internet Security
Under Investigation


To resolve a  conflict with all other firewalls and Internet Security Software, add a rule to your personal firewall software allowing all communications to and from the Microsoft Windows Logon Manager, winlogon.exe for Windows® XP or kwmain.exe for Windows® Vista and Windows® 7.   Both programs can be found in the c:\windows\system32 folder.

Once you add the firewall rules you can rerun the communications test from the KidsWatch Options Web Filtering tab.

For assistance you can contact your firewall vendor or KidsWatch technical support.  In the interim if this is indeed causing a problem you can disable your firewall or disable web site filtering via the Options, Web Filtering tab.

KidsWatch technical support will be publishing articles with examples on how to add these rules for the most popular Internet security/firewall packages shortly.

Search our Knowledgebase
For answers to common questions. click here

Support Ticket
To open a support ticket. click here or